Frequently Asked Questions

Everything you need to know about your next run.

How do I choose the right running shoes for my gait?

We recommend checking our integrated Size & Fit guide on each product page. If you have high arches or overpronation, look for our 'Stability' or 'Motion Control' categories to ensure maximum comfort and injury prevention.

What is your return policy for worn gear?

We offer a 30-day 'Run-In' guarantee. You can test your new shoes on the road or trail, and if they aren't the perfect fit, you can return them for a full refund or exchange, no questions asked.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Express shipping is available at checkout for 1-2 day delivery. You will receive a tracking number via email as soon as your gear leaves our warehouse.

Do you offer international shipping?

Yes, The Run ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can also log into your account on our website to view the real-time status of your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.